Our 14 Day Return Policy

At Back to the Media we offer a 14 day Return Policy on defective products. Our sole mission is to sell you products that you will enjoy, collect, and love. We will warranty our products for this duration if you have a problem with them functioning. AS LONG AS THE ITEM WAS NOT MISUSED OR DAMAGED BY YOU.

Returns are not accepted on NEW items that have been opened and used. If we cannot take it back in the same condition it was sold in, then the return may not be authorized.

All in store purchase/returns are made in store credit, No cash refunds.

All returns are subject to managers approval

Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4Send the parcel to this address:
41 South Loudon Street, Winchester, VA 22601
5After you have sent the parcel, please inform us of that by sending an email to b2mediamd@gmail.com.

Eligibility of Items for Return or Exchange

1. Item stops working due to manufacturer error